RDB (Rwanda Development Board) has today organized a customer care workshop in Muhanga, Southern Province aimed at improving service delivery standards in the hospitality sector in Muhanga District.
The workshop is part of the two-week countrywide customer-care training workshop for players in hospitality sector. This campaign will conclude on 7, December. The campaign will benefit over 1,000 hospitality industry staff in Huye, Nyamagabe, Rusizi, Rubavu and Musanze district.
Speaking while opening the workshop the head of the RDB Customer Care and Tourism Regulatory Division, Emmanuel Nsabimana, said: “Rwanda strongly believes quality service delivery is a key driver to not only the growth of tourism but the entire economy as well. We aim to double tourism revenues from USD 404 million in 2016 to USD 800 Million in 2024 and the only way we shall do this is by ensuring that our customer care is world class.
We are going to train over 200 people per district. The trainees will include managers, receptionists, waiters, supervisors, housekeepers and cooks. We want to enhance their knowledge on what clients’ expect and how they can work seamlessly every day to meet customer needs”, he noted.