Global Business Services


The new destination for outsourced global business services.

Building on its world-class business environment, Rwanda is emerging as a top new sourcing destination for global business services (GBS). Within the GBS sector, Rwanda is capable of a range of services across business process outsourcing (BPO) and IT outsourcing (ITO).

Rwanda offers a compelling opportunity for top-tier international GBS operations based on three key pillars.

  1. Strong & reliable communications infrastructure
    • 2nd in East African Community for network readiness with fast & reliable international fiber optic connectivity (BPO industry standard communication technology)
    • Expansive domestic fiber optic backbone of 7,000km, reaching all districts

  2. Rich & growing talent pool
    • 30% of Rwandans fluent in English or French and over 50,000 higher education graduates each year
    • Home to many of Africa’s top STEM Universities, including Carnegie Mellon University, African Leadership University, Africa Institute of Mathematical Sciences

  3. Move-in-ready prime real estate
    • Kigali offers high-quality office space in prime locations, with 9000m2 of estimated available/constructed office space

    Leading outsourcing providers are already operating and serving global clients from Rwanda.

    Rwanda is already home to an emerging GBS sector with 15+ leading companies providing a range of outsourced BPO and ITO services to global clients and plans to create 5,000+ seats by 2025.

    Some GBS players already operating in Rwanda:

Tek Experts

  • Rwanda is Tek Experts 2nd delivery location in Africa (after Nigeria) and its only site with true 24×7 operations (due to safety, logistics, and central time zone advantages)
  • Since launching in Sep 2021 with 50 seats, Tek Experts has rapidly scaled to 200 engineers serving multiple clients with a range of services

CCI Global

  • CCI Global is a world-leading business process outsourcing (BPO) provider with multiple delivery locations across Africa
  • CCI is setting up a new delivery center in Rwanda to provide services in both English & French

Join others and set up in Rwanda

Rwanda is Tek Experts 2nd delivery location in Africa and its only site with true 24×7 operations, due to safety, logistics, and central time zone advantages. Since launching in Sep 2021 with 50 seats, Tek Experts has scaled to 200+ engineers providing technical support services to multiple clients and geographies.


Performance has been the main factor behind Tek Experts growth in Rwanda. Each of our Engineers is committed to driving their own performance through continually learning, seeking feedback and growing personally.

CCI Global is a serving global clients from Rwandan in both English and French. Following a successful start, CCI plans to grow its Rwanda operation to at least 2,000 seats by 2025.


Africa is the new frontier in Global Business Services (GBS) and Rwanda is emerging as a regional leader, due to their talented and willing-to-learn workforce.

Learn more here and get in touch with us today.

External media and industry coverage

For more information, please contact us at:

Sandra Umulisa
Sector Lead – BPO/ICT Investments
Phone number: +250 788 304 055